Frequently asked questions

Yes. Every candle comes in a choice of colours and eight fragrances: Vanilla, Lavender, Coconut & Lime, Apple & Cinnamon, Fresh Linen, Sandalwood, Rose and Snow Angel, or unscented. Just pick on the product page.

Yes. Before you order, send us a photo of your dog and we'll do our best to match their coat.

Twelve so far: labrador, cockapoo, doodle and teddy dog (cavapoo, labradoodle and other doodle crosses), cocker spaniel, French bulldog, English bulldog, schnauzer, dachshund, Westie, Shiba Inu, chow chow and basset hound. More are on the way, so if yours isn't here, ask us.

Our dog breed candles are £9.50 to £14.50, and wax melts are £4.95 a pack or any 3 packs for £12. Every price includes free tracked UK delivery.

Yes. Any of our dog breed candles, and our cat candle, can be made in your pet's colouring as a gentle keepsake. Most people choose Unscented so it can be kept rather than burned. See our pet memorial gifts.

Yes. Our cat candle is hand-poured in soy wax and made in a choice of colours to match your cat's coat.

Yes. Just enter their address as the delivery address at checkout.

Yes. Type your message in the free gift message box in your cart before you check out, and we'll pop it in the parcel. Forgot? Email it to floscandlehouse@gmail.com with your order number.

No. We're not VAT registered, so the price you see is the price you pay, and it includes free UK delivery.

Every candle is made to order and dispatched within 3–5 working days by free tracked Royal Mail. You'll get a tracking number by email as soon as it's on its way.

Yes. Express is £6.99 at checkout. We make your order first and dispatch it within 3 working days, instead of the usual 3–5, then send it by Royal Mail Tracked 24.

Order by Thursday 10 December with free delivery, or by Monday 14 December with Express (£6.99), for delivery before Christmas. Cutting it fine? Email us before you order and we'll tell you honestly whether we can make it in time.

Not at the moment. We deliver to UK addresses only.

If your tracking hasn't moved for 10 working days, get in touch and we'll chase it with Royal Mail.

Email us as soon as possible. If a parcel comes back to us because of an incorrect address, we'll resend it once you confirm the right one.

Email us within 48 hours of delivery with a photo. We'll remake and resend it at no cost, or give you a full refund if you'd prefer.

Yes. You can cancel within 14 days of delivery for any reason. Items must be unused and unlit, and return postage is paid by you. We'll refund the full price, including the original delivery cost. Custom colours, branded corporate orders and wedding favours can only be returned if faulty. Full details are on our delivery & returns page.

Natural soy wax and cotton wicks. They're vegan, and every candle and wax melt carries CLP safety labelling.

Never leave a burning candle unattended, burn it on a heatproof surface and keep it away from children, pets and draughts. Our candle care guide has more tips on burning and displaying sculptural candles.

Most dogs live happily alongside candles if you keep the flame out of reach, ventilate the room and store candles and wax melts away from curious mouths. Every candle we make is also available unscented. Read our guide to candles and dogs, and ask your vet if your dog has a health condition.

Yes. Soy wax can develop a soft white "bloom". It's completely natural and doesn't affect the candle.

Very close, but every candle is hand-poured and hand-finished, so small differences in colour and finish are part of the charm. Colours can also look slightly different on screen.

It depends how you like to enjoy fragrance. Our guide to wax melts vs candles explains the difference. Wax melts must only be used in a suitable wax burner.

Each melt gives around 6–8 hours of fragrance, depending on your burner and the size of the room. There are five 7g melts in every pack.

Yes. We hire out a styled wax melt favour cart for weddings. See wedding favour cart hire.

Yes. Custom-labelled soy jar candles from £12 each, with a minimum of 10. See corporate gifting.

Yes. If you run an independent shop, request our trade catalogue to see the range and terms.

At our markets and craft fairs, or at one of our stockists. Run a shop yourself? Request our trade catalogue.