Quick replies
I usually reply within 1–2 working days, every message comes straight to me.
Email me directly
hello@floscandlehouse.com
Find me in person
I pop up at markets across Bristol, the South West and South Wales.
Quick answers
How long does delivery take?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Can I choose the colour and scent?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
What if something arrives damaged?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
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New candles, behind-the-scenes making, and the occasional dog pic — plus 10% off your first order.
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