Get in touch
Every message is answered by a real person, not a call centre. We usually reply within 1–2 working days.
What can we help with?
Send us a message
Sending a photo of your dog? This form can't take attachments, so email it to floscandlehouse@gmail.com with the breed and the candle you like.
Other ways to find us
Email us directly
floscandlehouse@gmail.com
Write an email →Meet us at a market
Smell every scent and take a candle home the same day. We're at markets across Bristol, Gloucestershire and South Wales.
See where we'll be →Visit a stockist
See our candles in independent shops in Gloucestershire.
Find a stockist →Quick answers
How long does delivery take?
Every candle is made to order and dispatched within 3–5 working days by free tracked Royal Mail.
Can I choose the colour and scent?
Yes. Pick from the colours on each product and eight fragrances, or unscented.
What if something arrives damaged?
Email us within 48 hours of delivery with a photo and we'll remake and resend it, or refund you in full.
What's the last order date for Christmas?
Order by 10 December for delivery before Christmas.
Where are your candles made?
Every candle is hand-poured by us in our studio in Caldicot, Wales.